Dubai – Masaader News
The Roads and Transport Authority (RTA) has won four awards from the “Insights Middle East Call Centers Company”, as the “Best Government Call Center”, “Best Large Government Call Center with more than 70 employees”, “Best Customer Account Manager”, and the “Best Operations Manager”. The event witnessed fierce competition with more than 200 participants hailing from various federal, local entities, regional banks, private sector companies at the local and GCC levels. RTA also obtained the “Service Olympian Award” for the “Best Middle East Call Centers” category and the Best Call Centre in “Using Customers Service Technologies” category.
The awards are part of an international awards program sponsored by the “International Customer Service Institute” in collaboration with “Integrated Ethos Solutions for Customers in the Middle East”. The event featured tough competition with 321 participants from various federal and local agencies, regional banks and developers, major hospitals, and private companies.
HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, was elated with the six awards he accepted from Yousef Al Rida, CEO of Corporate Administrative Support Services Sector, and Ahmed Mahboub, Executive Director of Customer Service at RTA. “Winning these accolades is a testament to RTA’s endeavours to attain the highest customer satisfaction rating, which is one of its strategic goals (People Happiness),” he noted. Al Tayer stressed the need to make more efforts to maintain this high level of performance.
“RTA’s Call Centre (8009090) has received 46 awards since inception in 2009, including seven awards won this year 2018, which reaffirms the Centre’s pioneering role in this respect,” said Al Rida. “Thanks to the best professional standards in place, the Centre received more than 2.2 million phone calls last year. The four awards represent a value added to the Call Centre, which has made towering achievements marked by winning the Best Call Centre in Hamdan bin Mohammed Smart Government Awards 2015, among other accolades at the regional and local levels,” added Al Rida.
He reflected on the improvement projects carried out in the Centre such as renovating the Auto Reply System, Post-call Customer Satisfaction Questionnaires, and the e-payment system via the Centre’s AutoReply System. The renovation also included other projects related to customers’ comfort and happiness to avail RTA’s services in a smooth manner.